Due to the current COVID-19 pandemic, Eleven Oaks Boutique has temporarily altered our return policy. Please see changes in bold below.
At Eleven Oaks Boutique, it is our top priority to provide superior service to our loyal customers. If you're not completely satisfied with your order, we will do everything we can to make it right for you!
Please check over your order as soon as you receive it. If you think you've received a defective, incorrect or missing item, submit a return request within 3 business days of receipt of your order. Please contact us at email@example.com to message a picture of the defect, as this will expedite the process and for your other concerns.
Rules & Procedures for Returns:
How to Make a Return:
Before making a return please read our policy above to ensure that your items meet the guidelines.
You can request a return via our returns page.
CHANGING OR CANCELING YOUR ORDER
Sometimes things happen and you need to change or cancel your order. We understand and are here to help, however you must contact us immediately! You can contact us at firstname.lastname@example.org or via the online chat. It is our goal to provide fast shipping, and therefore, we strive to process and ship out orders as quickly as possible! If your order has already been processed, we will be unable to make any changes to your order.
CONDITION OF RETURNED ITEMS
All returned items must be in their original condition. They must be unworn, unwashed, free of odors and stains, and still have tags attached (if any). If we receive an item that does not meet these conditions, we cannot accept the item for return. If this is the case, the item can be sent back to you for a $10 return fee.