FAQ

Promotional Terms & Conditions:

Please make sure the discount code is valid for all items in your order (i.e. no clearance items or gift cards). If you are trying to purchase clearance items with full price items, you will have to make two separate orders to use the discount code.

Only one discount code per order .

Discount codes vary. Some codes are limited to one use per customer.

If you’re having trouble, please reach out to customer service.

General:

What do I do if something is out of stock in my size?

We are always restocking our favorite items! Make sure to sign up for our Restock Notifications to be the first to know if the item becomes available again. Here's how you do that:

    • Select your Size 
    • Enter your Email Address in 'Notify Me When Available' box
    • Click "Send”

Gift Cards?

Of course we have those! Make sure to head here to purchase e-gift cards for all of your friends and family! All e-gift cards are sent electronically via email. We do not offer physical gift cards to be purchased currently.

How can I contact you?

Thank you for shopping with us! We want to help you with anything you need, so please email us, or use our online chat:

Email us at: info@shopelevenoaks.com or chat with us Monday-Friday!

  

Sezzle:

How Sezzle Works:

Shop Now. Pay Later! Dress up your closet & get what you want! 

Split into 4 interest free payments over 6 weeks!

All you have to do is: 

  1. Select Sezzle as your payment method at checkout.
  2. Follow the instructions once you are directed to Sezzle.
  3. You order will ship as normal.
  4. Sezzle splits your purchase into 4 payments, automatically deducted from bank account.

Returns & Refunds when using Sezzle: 

Orders made with Sezzle can be returned as long as it falls within our return policy. When store credit is issued, please know your agreement with Sezzle still stands and you will have to continue to pay any scheduled repayments and/or fees.

Visit Sezzle for info and for Sezzle’s User Agreement : https://legal.sezzle.com/user

How can I be the first to hear about promotions, sales, & special offers?

Make sure you’re signed up for our newsletter where we will send you all of our favorite new looks and any/all sale details! Just scroll down to the bottom of the website – you'll see a box to enter in your email address!

Plus, have you downloaded our app? Make sure to download it and allow push notifications to be the first to hear about our new arrivals and app exclusives!

We also have a text club where we send out texts for text club only sales and deals. Just text 11Oaks to 57838 and follow the instructions that follow!

Also, make sure to find us on all of our social media platforms! We are on TikTok, Pinterest, Instagram, and Facebook! Plus, make sure to join our VIP Facebook group for exclusive giveaways and to see how other customers styled their favorite looks!

 

Store Location: 

Great news for you! We are Online Only, which means you can shop all day & all night! What are you waiting for?!

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